Custom software development
Web applications, customer portals, internal tools and integrations, built around how your business already works. For companies whose off-the-shelf tools, spreadsheets and manual steps have started to slow them down.
- Good for
- Operations, sales and customer service teams
- You receive
- Working software, source code and documentation
- After launch
- Fixes, updates and new features
What we build
Six kinds of custom software we are asked for most.
Web applications
Browser-based software for your staff or customers, from a booking system to a full operations platform.
Customer portals
A secure place where customers log in to see orders, documents, invoices and updates without emailing you.
Internal tools
Admin panels, quoting tools and job trackers that replace the spreadsheets your team works around every day.
Integrations
Connections between your CRM, accounting, e-commerce and email tools, so data moves between them on its own.
Automation
Scheduled jobs, approvals and notifications that take repetitive steps off your team.
Dashboards and reporting
Live figures from all your systems in one place, instead of a report someone builds by hand each week.
Is it time?
Signs custom software would pay for itself.
If two or more of these sound familiar, it is worth a conversation.
- Staff copy the same information between two or more systems.
- A key spreadsheet is shared by email and nobody is sure which copy is current.
- Customers email or phone to ask for information you already hold.
- You pay for several tools and use a small part of each.
- A process depends on one person who knows how it works.
How it works
From first call to launch.
A typical project. The length of each stage depends on the size of the work, and you see progress at every stage.
Discovery
We learn how the work is done today, who is involved and where the time goes. We look at the tools and data you already have.
Scope and price
You receive a written scope listing screens, features and integrations, with a timeline and a price.
Clickable prototype
Before building, you click through the main screens, so changes are made while they are cheap.
Build in stages
We release working parts to a test site you can use, and adjust as your team gives feedback.
Launch and handover
We move your data across, put the system live, train your team and hand over code and access.
Questions
Custom software questions
Is custom software only for large companies?
No. Many projects are small, such as a single internal tool or one integration between two systems you already pay for.
Can you work with the systems we already use?
Usually, yes. Most business tools offer a way to connect to them. We check this during discovery and tell you if something is not possible.
Who owns the code?
You do. At handover you receive the source code and full access to hosting and accounts.
What if our needs change during the build?
We agree changes in writing, with any effect on price or timeline stated before we do the work.
Other services
Often combined with custom software
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