AI chatbots and bots
Chatbots that answer customer questions from your own pages, documents and product data, and bots that take routine work off your team. Built with clear limits, and a handover to a person when it matters.
- Good for
- Customer service, sales and operations teams
- You receive
- A working assistant, admin controls and usage reports
- After launch
- Tuning, content updates and support
What we build
What an assistant can do for your business.
Website chat assistant
Answers visitor questions about your products, services, prices and policies, at any hour.
Answers from your documents
The assistant searches the content you approve and answers from it, so it stays on topic and up to date.
Lead capture and qualification
Asks the right questions, collects contact details and sends qualified enquiries to your team.
Bookings and enquiries
Takes bookings or appointment requests and passes them into your calendar or booking system.
Internal assistants
Helps staff find policies, product details and procedures without searching through folders.
Workflow automation
Reads emails, forms and documents, extracts what matters and passes it into your systems for review.
A realistic view
Where a chatbot helps, and where it should not be used.
We will tell you honestly if an assistant is the wrong answer for your case.
- Helps: the same questions arrive every day by email or phone.
- Helps: customers need answers outside office hours.
- Helps: staff search long documents for policies or product details.
- Careful: answers involve legal, medical or financial advice.
- Careful: each conversation needs a personal judgement.
How it works
From first call to launch.
A typical project. The length of each stage depends on the size of the work, and you see progress at every stage.
Discovery
We collect the real questions your team answers, the content that answers them and the systems involved.
Content review
We check what the assistant will learn from, and help you fill gaps before it goes near a customer.
Prototype
You test a working assistant with real questions and tell us where it should answer differently.
Build and connect
We connect it to your website and the tools you use, with limits on topics, tone and spending.
Launch and monitor
After launch we review conversations and improve answers and handover rules.
Questions
AI chatbots and bots questions
Will the assistant make things up?
Any AI model can, which is why we restrict it to your approved content, test it with real questions and teach it to say when it does not know. For sensitive topics it hands over to a person.
Is our customers' data safe?
We use AI providers that do not train on your data by default, keep only what is needed, and set up UK GDPR notices and retention periods with you.
Which AI models do you use?
We choose per project, usually from OpenAI, Anthropic or Google, based on answer quality, cost and where data is processed.
How much does it cost to run?
Running costs depend on the number of conversations. We estimate them in the proposal and set spending limits so there are no surprises.
Other services
Often combined with AI chatbots and bots
Next step